Things You Ought to Know to Provide IT Support to Remote Locations
Business executives would love it if the process of providing IT support to remote locations was easy, yet more often than not, the process is complex and often gets complicated. Some of the common complications arise from customizing test plans for disaster recovery in a way that would fit different IT scenarios at the different remote locations.
Without robust IT support & Helpdesk Solutions, many companies find themselves with little knowledge of what to do, especially in the event of a disaster. Given the increasing frequency with which disasters and cyber-attacks are taking place across the globe, every business leader needs to rethink their approach to IT support, including the possibility of learning a thing or two about how to provide IT to remote locations.
The following are some of the things you should know when undertaking IT implementation at a remote location.
It is almost a certainty that any remote location you choose to install your servers will have very different environmental factors from your primary server location. The temperature and humidity will be different and this can have varied implications on the cost of the overall setup of your IT at these locations. Some remote locations could also be very prone to dust, which could require you to create special facilities to keep it from ruining or interfering with the effectiveness of your system setup.
Talk to your IT department about creating a security standard that any remote location must attain to qualify to be used as a server location. The standard must include both physical and software-related security protocols. These include alarms, locks, passwords and user IDs.
IT support strategy
The better your IT department can define your IT support strategy, the easier it will be to implement at the remote locations you have chosen. It should be clear from the beginning the tasks that can be completed remotely and those that your IT experts might need to troubleshoot and resolve on site.
The strategy should also clearly state whether you intend to have all your IT staff at a central location or distributed across the different remote IT locations. These guidelines should be documented and communicated to all your IT employees at your company headquarters as well as at every remote location. Furthermore, this ought to happen before you embark on the process of setting up these remote IT locations.